KG Workforce Solutions is recruiting for a Senior CX Strategist in Columbia, SC.
The Senior CX Strategist role will steer the understanding and interpretation of customer feedback and make recommendations for programs and tactics to improve overall customer satisfaction to ensure a best-in-class experience.
The Senior CX Strategist will help shape customer experiences while contributing to key initiatives. The Senior CX Strategist will be responsible for carrying out the corporate CX strategy by creating customer journey maps and personas, collecting customer insights, analyzing customer data, combining information from multiple touchpoints and channels in the customer journey, and developing CX guides, communications, and dashboards.
Primary Duties and Responsibilities:
Currently, this role is slated to work remotely during the pandemic. Once onsite operations resume, the position will require onsite work in Columbia, SC.