Job Opportunities

Business Analyst – Production & Implementation Support

KG Workforce Solutions
October 2, 2021
Columbia, South Carolina
Job Type


KG Workforce Solutions is recruiting for a Business Analyst in Columbia, SC. The Business Analyst will provide second level production support for systems to assist in the resolution of incidents and queries per service level agreements. The Business Analyst will analyze incidents and queries for common trends to inform product backlogs and collaborate with technical resources to ensure appropriate issue resolution.

Key Responsibilities:

  • Identify areas of improvement in support materials and training and update accordingly.
  • Perform system maintenance tasks such as maintaining reference data, recertification/review of user accesses, etc.
  • Support system and application implementations, integrations, maintenance, and enhancements, as well as development of methods and procedures for associated systems/applications.
  • Perform testing to resolve defects, manage change requests and conduct User Acceptance Testing (UAT).
  • Act as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems.
  • Evaluate new applications and identify systems requirements.
  • Recommend appropriate system alternatives and/or enhancements to current systems based on business requirements.
  • Prepare communications and presentations on system enhancements and/or alternatives.


  • At least five years of Business Analysis, Systems Analysis, and/or other closely related experience
  • Strong understanding of SDLC and production support processes and methodologies
  • Excellent written and verbal communication skills
  • Experience with UAT
  • Strong documentation skills
  • Authorization to work for any employer in the US without current or future sponsorship

While this position may be authorized for remote work during pandemic-related offsite operations, onsite work will be required when such operations resume.

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KG Workforce Solutions  |  803.470.2006  |
P.O. Box 96    Lexington, SC 29071
3214 Leaphart Rd.    Suite AA    West Columbia, SC 29169
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