Job Opportunities

Customer Support Analyst

KG Workforce Solutions
October 5, 2023
Columbia, South Carolina
Job Type


KG Workforce Solutions is hiring a Customer Support Analyst in Columbia, SC (onsite). The Customer Support Analyst will provide email, phone, chat, and other support to customers regarding a variety of products, services, and applications. The Customer Support Analyst will receive:

  • Competitive hourly compensation
  • Modern and beautiful office with cutting-edge technology
  • Collaborative team
  • Training and mentorship

Primary Responsibilities of the Customer Support Analyst:

  • Receive, investigate, and respond to customer inquiries.
  • Train on new business applications and support upcoming system implementations.
  • Maintain high levels of customer satisfaction and a commitment to quality.
  • Stay abreast of products and services, and how applications interact, to effectively resolve complex issues.
  • Analyze issues and inquiries fully and accurately and reach productive decisions.
  • Effectively use communication concepts, tools, and techniques; accurately transmit, receive, and interpret information.
  • Effectively communicate with associates to ensure the success of department goals.
  • Manage multiple concurrent objectives; efficiently and effectively prioritizing and managing time while being accountable for personal self-development including maintaining knowledge for supported systems.

Requirements and Qualifications for the Customer Support Analyst:

  • Education and/or experience equivalent to an associate degree in business or technical discipline.
  • Experience in customer support/call center environment preferably dealing with PC and application software, mainframe, and client-server computer systems.
  • Ability to communicate effectively with customers, users, technical experts, and management.
  • Strong customer service orientation with a desire and ability to embrace technology as a means of improving service.
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment.
  • Authorization to work for any employer in the US without current or future sponsorship.

Preferred Qualifications for the Customer Support Analyst

  • HIPAA knowledge is preferred.
  • Financial institution experience preferred.
  • Certified Help Desk Professional preferred.


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KG Workforce Solutions  |  803.470.2006  |
P.O. Box 96    Lexington, SC 29071
808 Lady Street, Suite D    Columbia, SC 29201
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