Job Opportunities

KG Workforce Solutions is hiring a Customer Support Analyst in Columbia, SC (onsite). The Customer Support Analyst will provide email, phone, chat, and other support to customers regarding a variety of products, services, and applications. The Customer Support Analyst will receive:

• Competitive hourly compensation
• Modern and beautiful office with cutting-edge technology
• Collaborative team
• Training and mentorship

Primary Responsibilities of the Customer Support Analyst:

• Receive, investigate, and respond to customer inquiries.
• Train on new business applications and support upcoming system implementations.
• Maintain high levels of customer satisfaction and a commitment to quality.
• Stay abreast of products and services, and how applications interact, to effectively resolve complex issues.
• Analyze issues and inquiries fully and accurately and reach productive decisions.
• Effectively use communication concepts, tools, and techniques; accurately transmit, receive, and interpret information.
• Effectively communicate with associates to ensure the success of department goals.
• Manage multiple concurrent objectives; efficiently and effectively prioritizing and managing time while being accountable for personal self-development including maintaining knowledge for supported systems.

Requirements and Qualifications for the Customer Support Analyst:

• Education and/or experience equivalent to an associate degree in business or technical discipline.
• Experience in customer support/call center environment preferably dealing with PC and application software, mainframe, and client-server computer systems.
• Ability to communicate effectively with customers, users, technical experts, and management.
• Strong customer service orientation with a desire and ability to embrace technology as a means of improving service.
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment.
• Authorization to work for any employer in the US without current or future sponsorship.

Preferred Qualifications for the Customer Support Analyst

• HIPAA knowledge is preferred.
• Financial institution experience preferred.
• Certified Help Desk Professional preferred.