Job Opportunities

KG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.

Primary Responsibilities:

• Serve as the initial point of contact for internal and external customer questions related to operational and technical support of products and/or processes.
• Research and troubleshoot questions and issues of systems and applications.
• Ensure customer issues are fully resolved with a high degree of quality and customer service.
• Provide support under the organization’s emergency plan.
• Support teammates, other staff, senior managers, processes and procedures, and complete assigned tasks to ensure the success of the Customer Support department.

Requirements:

• Associate Degree in Business or technical discipline, or equivalent job-related work experience.
• Experience in a customer support/call center environment, including dealing with PC hardware and software, mainframe, and client-server computer systems.
• Certified Help Desk Professional preferred.
• Previous experience with HIPAA requirements is preferred.
• Previous banking experience is a plus.
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management.
• Strong customer service orientation with a desire to embrace technology as a means of improving service.
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment.
• Hybrid work schedule. Must have the ability to work onsite in downtown Columbia, SC three days a week.
• Authorization to work for any employer in the U.S. without current or future sponsorship.

This position is a long-term contract with the opportunity for renewals or possible permanent employment, depending on business needs and performance.