Job Opportunities

IT Dispatcher

KG Workforce Solutions
Published
June 11, 2020
Location
Charleston, South Carolina
Job Type

Description

KG Workforce Solutions is recruiting for an IT Dispatcher in the Charleston, SC area. This is a great opportunity for someone who thrives in a fast-paced environment, is passionate about delivering great customer service, and wants to be part of a growing organization!

What are the perks of the job?

  • Excellent benefits.
  • Long-term growth potential.
  • Fun and collaborative team.
  • Diverse clients with cutting edge technology.
  • Stable, growing organization with strong leadership.
  • Competitive salary.

What will the IT Dispatcher do?

  • Dispatch and communicate with field service technicians to ensure efficient field operations.
  • Provide real-time updates to customers throughout the day, proactively ensuring customers are “in the know”
  • Collaborate and communicate with teammates, bringing innovation to the team!
  • Use resourcefulness and creativity to achieve goals and solve customers’ issues.
  • Provide overflow support for customer service reps during high volume call periods.
  • Monitor technicians’ response times to help ensure resolution within SLA guidelines.
  • Resolve basic IT requests, such as password resets, name changes, etc.

What backgrounds, skills, and abilities does the IT Dispatcher need?

  • Strong excellent computer, verbal, and written communication skills.
  • Self-motivated and highly organized.
  • Work well independently, with solid judgment and confidence, able to handle mid-high stress situations flawlessly.
  • Tech-savvy and love working in an IT environment.
  • Passionate about delivering best-in-class customer service.
  • Strong research and problem resolution skills.
  • Strong team player, willing to pitch in and help other team members and job function areas as needed.
  • At least two years of relevant experience.

If this sounds like you, apply today.

This position requires onsite work. Visa sponsorship/transfer not available. Third-party candidates will not be considered.

Apply
Drop files here browse files ...
Drop files here browse files ...

Previous    «
Next    »
KG Workforce Solutions  |  803.470.2006  |  info@kgworkforcesolutions.com
P.O. Box 96    Lexington, SC 29071
3214 Leaphart Rd.    Suite AA    West Columbia, SC 29169
Copyright © 2020
Wesite Design by Convergent Design
Are you sure you want to delete this file?
/