Job Opportunities

IT Help Desk Analyst

KG Workforce Solutions
September 20, 2019
Columbia, South Carolina
Job Type


KG Workforce Solutions is recruiting for an IT Help Desk Analyst in Columbia, SC. The ideal candidate will work well in a fast-paced environment and have considerable experience providing technical support to onsite and remote customers/staff.

What is in it for you? Here are a few highlights:

Pay: $45,000 - $55,000 annually

Perks:  Team Environment; Medical, Dental, and Vision Benefits; 401(k); Paid Time-Off; Innovative Technology; Stable and Growing Business; and much more!

The IT Help Desk Analyst will be responsible for, but not limited to, the following:

  • Assessing, triaging, researching, and troubleshooting support tickets and user calls, both in-person and remotely
  • Assisting users with hardware and software set up, break down, installation, upgrades, errors, integration issues, etc.
  • Educating and training users on a variety of hardware and software
  • Scheduling upgrades with minimal work disruption
  • Maintaining documentation related to help desk tickets, repairs, maintenance schedules, asset tracking, deployments, etc.

The Help Desk Analyst should have the following skills, education, and abilities:

  • 3+ years of IT Help Desk experience
  • Associate degree Information Technology, Computer Science, or another related field
  • Significant knowledge of Windows, Active Directory, and MS office with the ability to troubleshoot issues
  • Previous experience with Shortel/Mitel, Solar Winds, or similar technologies
  • Excellent communication and customer service skills
  • Experience with JIRA, SQL, BI Reporting Tools, PowerShell, JavaScript, VMWare preferred

Qualified applicants are encouraged to apply today. We plan to fill this position quickly!

Onsite work is required. Third-party candidates will not be considered.

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KG Workforce Solutions  |  803.470.2006  |
P.O. Box 96    Lexington, SC 29071
3214 Leaphart Rd.    Suite AA    West Columbia, SC 29169
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