Job Opportunities

Product Support Analyst

KG Workforce Solutions
Published
November 10, 2021
Location
Columbia, South Carolina
Job Type

Description

KG Workforce Solutions is recruiting for a Product Support Analyst who will provide quality support with a high degree of customer satisfaction on technical and complex operational systems requests/questions. The Product Support Analyst / Customer Support Analyst will perform advanced customer service activities, support internal and external customers and logs, document and research customer requests (email/phone).

Primary Responsibilities:

 Receive, investigate and respond to customer inquiries regarding complex products, services, and issues.

  • Train on and understand business applications and support system implementations.
  • Maintain high levels of customer satisfaction and demonstrate a focus on quality and product/service knowledge.
  • Learn existing business applications and how they interact with other applications to provide timely and accurate responses to customers.
  • Leverage strong research and analytical skills to resolve complex issues.
  • Ensure customers’ issues are fully resolved for all requests.
  • Serves as a Core Support Services employee during emergency situations.
  • Use multiple system tools to research and troubleshoot questions and issues of systems and applications.
  • Ability to manage multiple concurrent objectives, making effective judgments as to prioritizing and time allocation, and being accountable for personal self-development to include maintaining knowledge for supported systems.

Requirements:

Education and/or experience equivalent to an Associate Degree in Business or technical discipline, plus related experience or product knowledge to accomplish primary duties.

  • Recent experience in customer support/call center environment preferably supporting technical (PC, application software, mainframe, client-server computer systems, etc.), products, and services inquiries.
  • Certified Help Desk Professional preferred.
  • HIPAA certified preferred.
  • Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management.
  • Strong customer service orientation.
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment.
  • Excellent time management and follow-up skills.
  • Superb written and verbal communications with the ability to maintain professionalism under pressure.
  • Authorization to work for any employer in the U.S. without current or future sponsorship.
  • Availability to work onsite in Columbia, SC.

 

 

Apply
Drop files here browse files ...
Drop files here browse files ...

Related Jobs

HRIS Analyst   Columbia, South Carolina
November 15, 2021
Software Engineer (Python/Django)   United States, Remote
November 11, 2021
Mobile and Web Application Designer   Charleston, South Carolina
November 10, 2021
Back-End Developer   United States, Remote
October 31, 2021
October 27, 2021

KG Workforce Solutions  |  803.470.2006  |  info@kgworkforcesolutions.com
P.O. Box 96    Lexington, SC 29071
3214 Leaphart Rd.    Suite AA    West Columbia, SC 29169
Copyright © 2021
Wesite Design by Convergent Design
Are you sure you want to delete this file?
/