Job Opportunities

Product Support Analyst

KG Workforce Solutions
November 10, 2021
Columbia, South Carolina
Job Type


KG Workforce Solutions is recruiting for a Product Support Analyst who will provide quality support with a high degree of customer satisfaction on technical and complex operational systems requests/questions. The Product Support Analyst / Customer Support Analyst will perform advanced customer service activities, support internal and external customers and logs, document and research customer requests (email/phone).

Primary Responsibilities:

 Receive, investigate and respond to customer inquiries regarding complex products, services, and issues.

  • Train on and understand business applications and support system implementations.
  • Maintain high levels of customer satisfaction and demonstrate a focus on quality and product/service knowledge.
  • Learn existing business applications and how they interact with other applications to provide timely and accurate responses to customers.
  • Leverage strong research and analytical skills to resolve complex issues.
  • Ensure customers’ issues are fully resolved for all requests.
  • Serves as a Core Support Services employee during emergency situations.
  • Use multiple system tools to research and troubleshoot questions and issues of systems and applications.
  • Ability to manage multiple concurrent objectives, making effective judgments as to prioritizing and time allocation, and being accountable for personal self-development to include maintaining knowledge for supported systems.


Education and/or experience equivalent to an Associate Degree in Business or technical discipline, plus related experience or product knowledge to accomplish primary duties.

  • Recent experience in customer support/call center environment preferably supporting technical (PC, application software, mainframe, client-server computer systems, etc.), products, and services inquiries.
  • Certified Help Desk Professional preferred.
  • HIPAA certified preferred.
  • Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management.
  • Strong customer service orientation.
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment.
  • Excellent time management and follow-up skills.
  • Superb written and verbal communications with the ability to maintain professionalism under pressure.
  • Authorization to work for any employer in the U.S. without current or future sponsorship.
  • Availability to work onsite in Columbia, SC.



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KG Workforce Solutions  |  803.470.2006  |
P.O. Box 96    Lexington, SC 29071
3214 Leaphart Rd.    Suite AA    West Columbia, SC 29169
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