Job Opportunities

Product Support Specialist/Business Analyst

KG Workforce Solutions
Published
December 2, 2021
Location
Columbia, South Carolina
Job Type

Description

KG Workforce Solutions is recruiting for a Product Support Specialist/Business Analyst to provide second-level production support. The Product Support Specialist/Business Analyst will ensure the resolution of incidents and queries in compliance with service level agreements and procedures.

Primary Duties:

  • Utilize the incident reporting system to analyze incidents and queries to ensure appropriate resolution for applications and systems, as well as methods and procedures
  • Identify common trends to inform product backlogs and areas of improvement
  • Support documentation updates and training efforts
  • Perform system maintenance tasks including maintaining reference data, regular user access re-certifications, testing of production and non-production systems, patching, etc.
  • Conduct testing activities on a periodic basis, which may require work outside of standard business hours (limited)
  • Manage change requests and conduct and drive User Acceptance Testing (UAT).
  • Facilitate communication between IT and business units for the development and implementation of new systems and enhancements of existing systems.
  • Evaluate new applications/developments, identify systems requirements and evolving business requirements, and recommend appropriate systems alternatives and/or enhancements to current systems.
  • Prepare communications and deliver presentations on system enhancements and/or alternatives.

Qualifications:

  • A bachelor’s degree in computer science or a related field, plus experience equivalent to knowledge typically gained through three (3) plus years of hands-on business analysis and product support work
  • Strong communication, presentation, and documentation skills
  • Excellent customer service and analysis skills
  • Ability to work onsite in Columbia, SC at least three days per week
  • Authorization to work for any employer in the US without current or future sponsorship

This is a long-term, W2 contract position with competitive hourly pay and a hybrid work schedule.

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KG Workforce Solutions  |  803.470.2006  |  info@kgworkforcesolutions.com
P.O. Box 96    Lexington, SC 29071
3214 Leaphart Rd.    Suite AA    West Columbia, SC 29169
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