Job Opportunities

Software Engineer (Customer Experience)

KG Workforce Solutions
February 28, 2022
NC, GA, SC preferred, Remote- US
Job Type


KG Workforce Solutions is recruiting for a Software Engineer to join the Customer Experience team of an agile, growing R&D engineering team focused.

The Software Engineer will troubleshoot, provide problem resolution, and software solutions for complex problems and products to ensure customer satisfaction. The Software Engineer will assist in pre-sales, post-sales, customer support, quality testing, and software development team initiatives related to design, coding, documentation, and/or testing of new or modified software.

Primary Duties and Responsibilities:

  • Plan, isolate, troubleshoot, and correct complex problems in product software, with limited guidance and supervision
  • Analyze software code written in various languages (such as C, C++, C#, Perl, PowerShell, Python, Shell) to find and remediate errors
  • Provide exceptional support to customers to ensure that customer expectations are exceeded
  • Identify, troubleshoot, and resolve customer issues in an efficient manner
  • Track issues using the provided support tools
  • Participate in virtual customer troubleshooting sessions
  • Create enhancement requests and product change requests per customer communication
  • Prioritize time and casework independently
  • Create new and maintain existing Knowledge Base Articles / Technical Notes / Solutions and Customer facing documentation
  • Evaluate, select, and modify standard techniques, tools, and procedures in the analysis and design of project tasks
  • Share experiences of project(s) with peers to assure breadth of perspective and to identify potential applications in other areas
  • Plan, specify and take responsibility for contributions to complex software problems

Required Skills:

  • Experience in Cloud Deployments (AWS/Azure/GCP)
  • Knowledge of Hypervisor technologies (VMware, Hyper-V, KVM)
  • Basic system administration skills for Windows and Linux OS environments
  • Proficient with Linux RedHat (7.x/8.x), SuSE (12/15)
  • Proficient with Microsoft Windows OS (2012R2, 2016)
  • Experience with CRM systems, preferably Salesforce (SFDC) and ZenDesk
  • Knowledge of Perl / Bash / Shell scripting / PowerShell
  • Proficient with Collaboration Tools, such as Zoom, Teams, WebEx, etc.
    Proficient with Google Suite Applications (Gmail, Calendar, Drive)
  • Proficient in log analysis (both Windows event logs and Linux system logs)
  • Bachelor’s degree in Computer Science or related field plus 3+ years of professional experience; OR Master’s/Ph.D. degree in Computer Science or related field plus 1 or more years of job-related work experience.

Preferred Skills:

  • Proficient with CenOS (7.x and/or 8.x) and Oracle Enterprise Linux (7.x and/or 8.x)
  • Advanced experience with Microsoft Windows OS (2012, 2016, 2019)
  • Proficient with SQL Server and Oracle Databases 12/18c/19c
  • Knowledge of SAP NetWeaver and SAP HANA
  • Related certifications (Microsoft Certified (Azure), AWS, RedHat, SuSE)
  • Knowledge of backup technologies and tools
  • Knowledge of installation tools (Linux RPMS, Windows InstallShield, etc)

Applicants should have the ability/willingness to participate in an on-call rotation after normal business hours. Applicants should have authorization to work in the U.S. This is a remote position that may require occasional onsite work and/or travel. The corporate office is in Columbia, SC.

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KG Workforce Solutions  |  803.470.2006  |
P.O. Box 96    Lexington, SC 29071
3214 Leaphart Rd.    Suite AA    West Columbia, SC 29169
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