Job Opportunities

Technical Service Desk Engineer

KG Workforce Solutions
Published
September 1, 2020
Location
Charleston, South Carolina
Job Type

Description

KG Workforce Solutions is recruiting for a Technical Service Desk Engineer in Charleston, SC. The ideal candidate will be confident in performing phone support in complex environments and have a passion for technology and customer service.

The Service Desk Engineer will be responsible for, but not limited to, the following:

  • Maintaining and documenting service ticket queue
  • Prioritizing tickets for the Service Desk Coordinator
  • Providing excellent customer service and phone support
  • Conducting root cause analysis
  • Appropriately escalating issues to senior engineering staff
  • Researching knowledge databases for technical solutions and configurations

The Service Desk Engineer should have the following education, skills, and abilities:

  • Industry certifications and/or associate degree preferred
  • 5+ years of hands-on experience supporting network and desktop technology, including but not limited to;
    • MS Windows Server 2003, 2008, and 2012
    • Windows XP, Vista, 7, and 8 OS
    • Active Directory
    • Exchange Server 2003, 2007, and 2010
    • Cloud based services, including MS Office 365 (required) and Box.com (preferred)
    • Windows Remote Desktop and Terminal Server
    • VMWare and Hyper V
    • SAN and NAS products
    • Enterprise backup and anti-virus technologies
    • Switches, routers, and firewalls
    • Remote Desktop Services, Remote Desktop Web Interface, and/or XenApp preferred

Strong experience with VLANs, ESXI, and VMWare is required.

If you have the required skills for this position and are looking to join a rapidly growing IT Managed Services firm, we encourage you to apply today! Visa sponsorship is not available. Onsite work is required. Excellent benefits and a competitive salary!

 

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KG Workforce Solutions  |  803.470.2006  |  info@kgworkforcesolutions.com
P.O. Box 96    Lexington, SC 29071
3214 Leaphart Rd.    Suite AA    West Columbia, SC 29169
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